In some of the toughest situations, patients long for empathy and guidance from their providers. However, many patients express dissatisfaction with the payment process for their care.
Most health system’s focus is on delivering quality care, so why does the financial experience matter? Many patients prioritize their payment experience as a top factor when choosing their providers.
Many patients face a poor billing experience that includes lack of transparency, cold communications, and unexpected charges. Over half of patients are likely to seek care elsewhere if they encounter poor billing experience.
Check out the four major patient payment solutions that solve common problems and help health systems improve their patient experience.
Problem #1 : Patients are unclear about their payment options upfront
Solution:
Patients are more likely to settle their bills when there is clear communication about payment options or programs. When patients understand what they owe upfront, they will pay off their balance, eliminating outstanding balances.
By implementing patient payment solutions with CERTIFY Health, your practice can improve collection rates. Our platform offers multiple healthcare payment processing options like Apple Pay, FSA, HSA, and more to make payments simple. Additionally, to reduce the burden of patients handling large bills, the platform provides configurable payment plans so patients can pay their bills over time.
Problem #2: Patients don’t understand why they owe what they owe
Solution:
Patient payment solutions like CERTIFY Health have come a long way in offering transparency around billing. This level of transparency enables patients to clearly understand the breakdown of charges, insurance coverage, and out-of-pocket expenses. It promotes better financial awareness and enables them to make informed decisions about their healthcare costs.
CERTIFY Health’s insurance eligibility verification also helps reduce claim denials and rejections, ensuring smoother transactions and a more streamlined billing experience for both patients and providers.
Problem #3: Health Systems are continuing to struggle with staffing shortages
Solution:
Your practice staff can finally put an end to phone calls with CERTIFY Health’s automated intake platform. Our platform helps practices to focus more on patient care, even with less staff. Patients can pre-register, complete their check-in and payments prior to visits, and eliminate wait times upon arrival.
Furthermore, handling patient payments becomes easy for your staff with payment options and automated reminders. You can provide patients with complete transparency on balances, and even collect co-pays during pre-registration, ensuring smoother payments.
With healthcare payment solutions simplifying the intake process and improving payment transparency, health systems can eliminate the burden of staffing shortages.
Problem #4: Billing errors make patients lose trust and switch providers.
Patients may receive bills with duplicate charges or charges for services they never received. According to J.P. Morgan trends, 71% of providers still rely on paper and manual processes to collect patient payments, leading to billing errors. These errors often cause confusion and frustration, occupying their time to solve these discrepancies, which can damage the patient-provider relationship.
Solution:
Patient payment solutions provide clear and detailed billing statements, reducing errors and eliminating duplicate charges. Since there are no paper forms or invoices, the risk of billing mistakes is significantly lowered. Implementing CERTIFY Health helps practices improve billing accuracy and transparency for patients.
With CERTIFY Health’s electronic invoicing, patients understand their financial responsibilities, reducing confusion and preventing overcharges. This streamlined billing process improves patient experience and practice efficiency, ensuring smoother operations for both patients and staff.
Leverage Easy-to-use Patient Payment Solutions for Better Patient Engagement:
With the above challenges and solutions, health systems can lower operating costs, address staffing shortages, and offer personalized communication. With patient payment solutions, practices can focus on delivering quality care, eliminating the payment challenges and reducing administrative burden.
Ready to improve your practice efficiency with our platform’s patient payment solutions?
