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FaceCheck for Epic Welcome, delivered through the CERTIFY Health and OLEA partnership, brings together purpose-built kiosk hardware and healthcare-specific biometric identity software inside the Epic Welcome workflow. Together, CERTIFY Health and OLEA help health systems verify the right patient at arrival, reduce front-end friction, and create a more trusted, efficient self-service check-in experience.
FaceCheck integrates directly into Epic Welcome-enabled OLEA kiosks to strengthen identity at check-in, reduce registration friction, and improve the performance of existing self-service workflows.
Confirm the correct patient at the point of arrival using facial biometric authentication and liveness detection embedded inside the Epic Welcome workflow.
Operate entirely within the Epic Welcome kiosk experience without introducing a separate system, login, or disconnected identity process.
Reduce duplicate records, mismatched charts, and registration errors by strengthening identity where patient data is first confirmed.
Support enterprise deployment across hospitals, outpatient sites, and high-volume clinics using Epic Welcome and OLEA kiosk infrastructure.
Patient Initiates Check-In
The patient begins the Epic Welcome check-in process at an OLEA kiosk.
FaceCheck Verifies Identity
The kiosk camera captures a live image, confirms liveness, and matches the patient to their enrolled profile.
Epic Welcome Continues the Workflow
Once verified, the patient proceeds through Epic Welcome for check-in, documentation, insurance verification, and payment.
Fewer Manual Interventions
With identity confirmed at arrival, staff spend less time resolving duplicate records, correcting data, or manually verifying patients.
FaceCheck enhances Epic Welcome by strengthening identity at the exact point where patient data, workflows, and financial processes begin.
Security and compliance are at the heart of FaceCheck, ensuring both patient trust and regulatory adherence.
FaceCheck is not a standalone biometric tool. It is designed to operate inside Epic Welcome workflows and align to how hospitals deploy self-service check-in.
Operate directly within Epic Welcome to enhance existing check-in and registration processes without introducing a separate system or disconnected patient experience.
Deploy within existing Epic Welcome and OLEA kiosk environments without requiring hardware replacement or major workflow redesign, enabling a faster path to validation and rollout.
Support privacy, data stewardship, and enterprise governance requirements expected in hospital environments while introducing biometric identity responsibly.
Strengthen patient identification at arrival and prevent downstream cleanup, rework, and data integrity issues.
Improve patient flow through Epic Welcome kiosks while reducing reliance on front-desk staff for routine identity verification.
Reduce manual registration effort, support staffing constraints, and increase the operational value of existing Epic Welcome and kiosk investments.
FaceCheck for Epic Welcome helps hospitals and health systems improve patient identity, reduce operational friction, and unlock more value from Epic Welcome and OLEA kiosk deployments.
OLEA provides the patient-facing kiosk experience. CERTIFY Health delivers the biometric identity layer. Epic Welcome drives the workflow.
